NIGERIAN STOCK EXCHANGE RECRUITMENT FOR CUSTOMER SERVICES EXECUTIVES

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    Application Deadline 2nd August, 2018.

    The Nigerian Stock Exchange, benefits the biggest economy in Africa, and is championing the advancement of Africa’s financial markets. The Exchange offers posting and exchanging administrations, permitting administrations, showcase information arrangements, auxiliary innovation administrations, and that’s just the beginning. It is an open, proficient and dynamic trade, associating Nigeria, Africa and the world.

    There are recruiting to fill the position below:

    Job Title: Customer Service Executive
    Location: Lagos
    Division: Shared Services Division;
    Department: Administration Department
    Report to: Head, Administration Department;
    Estimated Date Of Resumption: Monday, September 3, 2018

    Job Summary:

    The Nigerian Stock Exchange services the largest economy in Africa, and is championing the development of Africa’s financial markets.
    The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.
    The Customer Service Executive is responsible for providing secretarial, clerical and administrative support and handling front office function and administration duties, attending to guests, answering phones, handling company inquiries, and sorting and receiving mail.
    Operates multi-line telephone system to answer incoming calls; directs callers to appropriate employee.

    Key Responsibilities:

    Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

    Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy

    Directing customers/visitors appropriately, anticipate customer needs and given necessary response. Ensuring effective communication, to elicit satisfaction of Customers

    Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office and branches. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers

    Answering incoming calls and directing those calls to the proper parties. Calls are answered in three rings or less. ?Having Conflict resolution skill and not joining issues with customers. Patience is very essential in customer service

    Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list
    Analyze data to determine answers to questions from customers or members of the public

    Having good record of Incoming and Outgoing Visitors ?Identify telephone system problems and immediately alert the proper personnel

    Security conscious at all time, Maintains safe and clean lobby area

    Assist in mailroom operations and delivery of mail, updating address lists, and making cost effective decisions concerning packing, shipping and postage, distributes all incoming mails, including inter-office mails, and/or packages in accordance to Mail Services procedures

    Support the Procurement Unit is all purchasing and supply functions such as drafting of Local Purchase Order (LPO) agreements and Service Level Agreements (SLA); Negotiate favourable terms, volume discounts, and long-term contracts with suppliers for the procurement of goods and services; etc

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    Support in the area of visa and passport arrangement, travel logistics, hotel reservations for staff and The Exchange’s guests and other Protocol and Logistics functions as my be assigned by the Head of the Department. ?Executive Assistant Cover for ExCo

    Assist in providing high level administrative support to the executive and manage complex, ever-changing calendar

    Assess the urgency and importance of situations and take appropriate action to determine the necessary level of senior management involvement

    Support the planning, organizing and preparing for complex meetings including: communicating meeting details to stakeholders, arranging meeting venue and required equipment, compose and/or work with others stakeholders to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc

    Provide non-confidential information about The Exchange, such as location of departments or offices, employees within the organization, or services provided as required to guest/visitors

    Research, obtain and analyze gathered information to resolve problems

    Responsible for risk and compliance management in areas of assigned functions

    Perform other related duties as requested by the Head – Administration Department or Divisional Head

    For Application, click the link below:

    Nigerian Stock Exchange recruitment for Customer Service Executives

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